Returns Policy 2018-06-02T14:49:52+00:00

Returns Policy

We want you to be delighted with the products you buy from TimberTrade LLP but, if you do change your mind, you can return your purchase in its original condition within 45 days. You’ll just need the receipt, order confirmation, or sales invoice and we will exchange the product or issue a refund. Products can be returned to any TimberTrade LLP, whether bought in the yard or online.

We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements.

If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.

YOUR CONSUMER RIGHTS ARE NOT AFFECTED.

Returns and refunds

Products purchased in the Yard

  • You can return an item within 45 days of purchase to the TimberTrade LLP Yard.
  • Please bring your receipt or sales invoice with you as proof of purchase.
  • We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements.

Products purchased for home delivery

  • You can return an item within 45 days of delivery to your home. More details can be found on our Terms & Conditions page.
  • Call us on 01425 629739 or email us at admin@timbertradeservices.co.uk to arrange for your item(s) to be collected. Alternatively, you can return item(s) to your local TimberTrade LLP Yard, but you must bring your order confirmation email or sales invoice and the credit or debit card used for payment or you may be declined a refund.
  • There is no charge for returning products to your local TimberTrade LLP Yard. For certain products we offer a collection service. Please contact us for further details. We may charge a fee for this service (the fee will depend on the products returned, but will not exceed £50).

Exchanges

  • If you prefer, you can exchange a product brought in our Yard
  • Please bring your receipt, order confirmation email or sales invoice with you a proof of purchase.
  • Products can be exchanged within 45 days of purchase .

Faulty products

  • If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.
  • Call 01425 629739 to arrange a collection, or return the item(s) to our Yard with proof of purchase and the credit or debit card used for payment or you may be declined a refund or exchange.

More details can be found on our Terms & Conditions page.