Ratings and Reviews Terms and Conditions
These terms govern the process for submitting customer product reviews for publication on www.timbertradeservices.co.uk (the Website).
- Reviews submitted for publication must:
- Relate only to the performance of the product being reviewed
- Be genuine and represent your honest experience of the product
- Be clear, concise and constructive
- Reviews submitted for publication must not:
- Use inappropriate, offensive, libellous or unlawful language or images
- Refer to a competitor and/or any third party
- Refer to any competitor and/or third party content or website
- Include personal information about the reviewer or any third party
- Be in any language other than English
- Contain any advertising or promotional material
- Be submitted by persons aged 12 or under
- Relate to product price history, promotional prices/pricing practices and/or price availability.
- Be repeatedly submitted and/or vexatious
- In appropriate circumstances and at our sole discretion, reviewers whose reviews are withheld under these terms may be given the opportunity to resubmit a valid review. In such cases the reviewer will be contacted using the email address provided.
- Every effort will be made to publish valid reviews within 72 hours of receipt.
- Customers can submit valid supplementary product reviews (for example because their experience of the product have changed) however repeat product reviews will not be published.
- We reserve the right to amend these terms where it becomes necessary to do so.
How we may use your product review & details
Reporting a product review
- Reviewers can report a product review at any time by using the “report” link positioned alongside the product review.